Customers At The Heart Of Isuzu UTE Australia's Improved Service Program

Coinciding with the first deliveries of a 24MY (2024) range of vehicles, Isuzu UTE Australia (IUA) has evolved its Service Plus aftersales care program, improving vehicle ownership with a more transparent and cost-effective servicing program.   

For several years, IUA’s Service Plus program has instilled motoring assurance with a six-year/150,000km warranty, seven-year roadside assist, and seven-year Capped Price Servicing program. For 2024 and in line with feedback from local media and customers, IUA has improved the program with a more transparent and cost-effective Flat Price Servicing schedule.

The service intervals remain at 12 months or 15,000km, whichever comes first, but under the new Flat Price Servicing program, eligible customers can maintain their 24MY Isuzu D-MAX or MU-X for just $449 per year, totalling just $2,245 over five-years of ownership or over 75,000km of motoring. This equates to a saving of $310 or 12 per cent when compared with the five-year/75,000km maintenance schedule of a 23MY 3.0L D-MAX and MU-X.

More transparent and cost-effective than the outgoing Capped Price Servicing program, the improved five-year Flat Price Servicing program aligns with the typical ownership term, with IUA’s customer experience surveys indicating that the majority of Isuzu owners typically update their Isuzu every five years, more often than not, to another Isuzu.

Introduced well over a decade ago, IUA’s Service Plus program has undergone several evolutions over the years, with IUA being one of the first vehicle brands in Australia to introduce a five-year warranty to the market through the Service Plus program in 2012—coinciding with the local debut of the second-generation D-MAX. That offering has evolved to the current program that has been in place since late-2020, offering a six-year warranty, seven-year roadside assistance, and a seven-year Capped Price Servicing program. Providing customers with the ultimate peace of mind, the new Service Plus program encompasses five-years of Flat Price Servicing, a six-year/150,000km warranty, and up to seven-years of roadside assistance.

“For over 15 years, we've continually evolved both our vehicles and customer care initiatives, always prioritising the needs and usage cases of our customers,” remarked Isuzu UTE Australia Managing Director, Junta Matsui.

“We know that our customers choose to purchase an Isuzu due to the versatility, capability, and value that only these vehicles provide. Our updated Service Plus program with a clear and concise Flat Price Servicing schedule continues that reassurance. Our valued customers know exactly how much it will cost to maintain their 2024 Isuzu D-MAX or MU-X each year, and the fact that it’ll save them over 12 per cent in maintenance over five-years of motoring.”

With more than 300,000 Isuzu vehicles on Australian roads, IUA's expansive network of over 160 dealership sites caters to the needs of nearly a quarter of a million Australians, offering the essential service and care required to maintain peak performance of their Isuzu D-MAX utes and MU-X SUVs.